Privacy Policy

1. Introduction

Trevlo ("we", "our", or "us") operates the Trevlo mobile application and the website at trevlo.app (together, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account information

When you create an account, we collect your name, email address, and authentication credentials. If you sign in with Google, Apple, or Facebook, we receive your public profile information from those services.

Payment information

When you purchase a tour in the iPhone app, payment is processed by Apple through the App Store. We receive a record of the purchase (which product was bought, and when) but never your card number or other financial account details. Apple's use of your data is governed by its privacy policy.

Location data

With your permission, we access your device's location to provide distance information, nearby tour recommendations, and walking navigation during tours. Location data is processed on your device and is not stored on our servers.

Usage data

We collect usage data to improve our tours and the app: how far you listen through each chapter of a tour, whether you finish it, and the app version. These listening events are linked only to a random identifier for your installation of the app, never to your account, and they don't include your location. We also collect app interactions and device information (operating system, app version).

3. How We Use Your Information

• To provide and maintain the Service, including processing purchases and delivering audio tours
• To personalise your experience, such as recommending tours near your location
• To communicate with you about your account, purchases, and Service updates
• To improve and develop new features for the Service
• To detect, prevent, and address technical issues or fraud

4. Data Storage and Security

Your data is stored securely using Supabase infrastructure hosted in the United States. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — authentication and database hosting
• Apple App Store — in-app purchases
• Apple / Google — authentication (when using social sign-in)
• ElevenLabs — audio content generation (no user data shared)

6. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time through the app settings or by contacting us. Purchase records may be retained for legal and accounting purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for location data collection at any time
• Export your data in a portable format

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at trevlotours@gmail.com